Report abuse.

1. What we mean by abuse

As a Nominet self-managed tag-holder, Presence Group Ltd takes seriously any allegation that a domain held under our IPS tag (PRESENCEGROUP) is being used for, or is associated with:

• Phishing, credential theft, or other fraudulent impersonation;
• Distribution of malware or command-and-control infrastructure;
• Distribution of child sexual abuse material (CSAM) or other unlawful content;
• Spam or large-scale unsolicited messaging;
• Sale or supply of counterfeit goods or other unlawful commerce;
• Activity reported by Nominet under its Criminal Practices policy.

Most domains held under our IPS tag are operated as active websites by Presence Group (see the projects listed on our home page). A small number are parked or held for future projects. Reports about content on any domain we hold should be sent to us so that we can investigate.

2. How to report

Please email hello@presence.co.uk with:

• The domain name and, where relevant, the specific URL;
• A clear description of the abuse, including dates and times observed;
• Evidence where possible (screenshots, headers, logs);
• Your name and a reply email address. Anonymous reports are accepted but slower to action because we cannot ask for clarification.

3. What happens next

1. Acknowledgement, within one working day. We confirm receipt and assign a reference.
2. Investigation. We assess the report against the categories above and applicable UK law. We may request additional information.
3. Action. Where a report is well-founded and the abuse is within our control, we will take proportionate action. Depending on circumstances this may include: suspending DNS for the domain; reverting the domain to a parked state; removing infringing content from any site we operate; cooperating with law enforcement; and, in serious cases, working with Nominet under their Criminal Practices policy.
4. Outcome. Where you have provided contact details, we will write to you with the outcome.

4. Escalation to Nominet and law enforcement

If you believe a domain is being used for criminal activity, you should also report it directly to:

• Nominet: via the Nominet abuse reporting form or abuse@nominet.uk.
• Action Fraud (UK police service for fraud and cybercrime): actionfraud.police.uk or 0300 123 2040.
• Internet Watch Foundation (CSAM): report.iwf.org.uk.
• National Cyber Security Centre (phishing): report@phishing.gov.uk.

5. Misuse of this channel

This channel is for reporting genuine abuse. Commercial disputes, trade-mark complaints, civil matters or attempts to use abuse reports to pressure us in a sales negotiation will be redirected to our complaints procedure or to Nominet’s Dispute Resolution Service as appropriate.

6. Records

We keep a written record of every abuse report and our response for at least three years. This record is available for review by Nominet on request.